We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. Sorry, but we are unable to accept returned orders for change of mind inclusive of purchases that have been made in error eg) accidentally ordering an item incorrectly.
If your order has arrived damaged please contact us via email within 7 days of receiving your order to organise a replacement. Please note, to organise a replacement we require images of the damaged items. Lashes Australia is only responsible for replacing the items that have been damaged during transit, not your entire order. You will not be responsible for any costs involving the delivery of replacement items.
We will not refund lashes or products that have been used.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If by chance you manage to order an item that is out of stock then we will refund you immediately or notify you as to when this item can be sent. If you receive an incorrect order then again we will refund you immediately or notify when we can send the correct item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Unfortunately sale items cannot be refunded.
To return your product, you should send it with tracking to: PO BOX 4148 Essendon Fields 3041.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.